How to access care in Frontenac, Lennox and Addington without a primary care provider

Over 2.5 million Ontarians lack access to a primary care physician. Luckily, in Frontenac, Lennox, and Addinton there are still several ways to access health care.

The Frontenac, Lennox and Addington Ontario Health Team is focused on attaching all residents to primary care while helping those without a family doctor find the care they need.

Residents without a primary care provider can access various services through Health Homes, walk-in clinics, pharmacies, specialized access clinics, and community outreach programs. These programs offer general health services, such as prescription refills and wellness checks, as well as mental health support and specialized care.

“As we continue working to attach everyone in our region to primary care providers in a People-Centred Health Home, the FLA OHT is also focused on ensuring that every resident knows where and how to get the care they need, when they need it,” said Dr. Kim Morrison, Executive Director, FLA OHT. “While we continue to attach people to primary care providers, we want to ensure that community members who are waiting to be attached know where to access care.”

The FLA OHT is actively working with partners and local health organizations to continue attaching residents to primary care providers. These providers can be either at clinics or at Health Homes, as space permits.

Health Homes are a new model of delivering primary care, where people have access to a team of health-care providers close to where they live, ensuring convenient, accessible care for residents within designated geographic boundaries. As capacity allows, people will be attached to Health Homes based on the neighbourhood geographic boundaries that each Health Home serves.

This process has been largely successful, with more than 6,000 individuals having been successfully attached to People-Centred Health Homes across the region in the last year. 

The FLA OHT continues to encourage people who do not have a primary care provider to register with Health Care Connect - the provincial program to help people find a family doctor or nurse practitioner - by calling 1-800-445-1822 or visiting the website.

Residents in Frontenac, Lennox and Addington will continue to be attached to primary care providers through several streams, including Health Care Connect, local rostering events, and referrals from specialized centres and initiatives.

For those in Greater Napanee, there is the Greater Napanee Health Home Access Clinic, located in the Napanee Area Community Health Centre. This clinic can help with non-emergency issues from 8 a.m.-4 p.m. Monday through Friday (closed from 12 p.m.-1 p.m.). For more information about this Clinic, please visit: https://flaoht.ca/blogs/community-resources/access-care-without-primary-care-provider

There are also a number of walk-in clinics in Kingston, such as the CDK Family Medicine and Walk-In Clinic, the Student Wellness Services at Queen's University, Street Health Centre, and more. 

For a detailed list of clinics in the region, please visit: https://flaoht.ca/blogs/community-resources/access-care-without-primary-care-provider